Accidents Happen. We’re here to help.
To submit a claim for a recently completed move with Helping Hands Moving, please fill out the form below to begin the claims process. If you need assistance, please call 800-409-7507 ext 2.
We make our best effort to expedite each claim that comes into our system; however, we do have a standard timeline that we follow so that you can be taken care of as soon as possible. Please understand that we take pride in each of our moves; however, accidents do sometimes happen. If you have filed a claim, please be patient and follow the following timeline and we will be in contact in the order that your claim was received.
If you submit a claim within our system of loss or damage, you will:
- Have a time stamp of the time submitted.
- Within 30 days, we will send a written acknowledgement of receipt of the claim.
- Within 120 days, we will:
- Pay the claim, or
- Send written notification of decline to pay the claim, or
- Make a firm compromise settlement offer in writing.
Thank you for your understanding and know that we appreciate you trusting us with recent move and want to take every step possible to ensure that if an accident did happen at our fault, we will make every effort to rectify the situation, immediately.